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Coronavirus:

As a result of the Covid-19 pandemic, the Sheriff’s Office is actively working on plans to limit exposure of our deputies and the general public.

Effective immediately, we are going to begin handling some calls via telephone. When dispatch receives a call, they will continue to deal with the call following their normal protocols. They will CAD (notate) and dispatch the call to the appropriate unit as usual. It will be the responsibility of the deputy and the on-duty supervisor to evaluate which calls can be handled via telephone. Once a determination is made that it is a “telephone” response, the deputy will make contact with the complainant via phone and provide the appropriate information and complete the proper paperwork.

As a reminder, this is a fluid situation that will be changing daily. We will continue to re-evaluate the situation and make adjustments as needed.

COVID-19 County Response | Families First Coronavirus Response Act (FFCRA) | FFCRA Employee Rights


 

Telephone Reassurance program "community service for seniors".

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Message From Sheriff Cunningham

  DC Cropped

  As Sheriff, I have witnessed several situations involving our senior citizens. Recognizing that they taught us what we know today, we should be there to protect them during their golden years. On several occasions, we have witnessed high temperatures in the summer which has placed several of our seniors at risk due to the massive heat, as well as the bitter cold days in the winter. To help reassure everyone concerned that our seniors are okay, the Sheriff's Office has launched this program to take away some of those worries.

Thank you for using… "Call Reassurance?®"!

 


Who Is Eligible?

This free service is available to any resident of Montgomery County over the age of 55 and residents who are home bound or medically disabled—either on a permanent or long term basis regardless of age. The "Call Reassurance?®" Program can be used with other programs as well.

Please check our website where you can download an application or contact the Sheriff's Office to learn more about other programs that we offer to the seniors in our community.


Interesting Facts

  • The Call Reassurance?® Program is often used as a wake up call for seniors.
  • The automated message is a recorded message and can't respond to any verbal commands.
  • The Call Reassurance?® Program is not an emergency service.
  • Program is free.

Frequently Asked Questions

  • Did you know there are other phases to the program?

    You can request an automated reminder to take your medicine or to remember a doctor's appointment. We can personally program your message for you with a day's notice.
  • How does the system work?

    You designate the day(s) and time you would like the service to contact you. Once you answer the phone, an automated message is played upon voice recognition.
  • What if I don't answer?

    The automated system will call up to 2 more times. After 3 attempts, we will contact your emergency contact or dispatch a deputy to check on you.
  • What if I'm not at home?

    Call Dispatch (334) 832-1328 prior to leaving and we will temporarily cancel the service.
  • What if I have an answering machine?

    Answering machines need to be turned off prior to the automated call. Keep in mind the automated call is initiated when a voice is heard.
  • Does it matter what time you call?

    No, any time is appropriate.
  • What if I have a gate code?

    The gate code will be notated on your information sheet. Make sure your emergency contact knows this information as well.

Additional Information

For more information, questions or comments

  • Call: (334) 832-1369
  • Fax: (334) 832-7113