As a result of the Covid-19 pandemic, the Sheriff’s Office is actively working on plans to limit exposure of our deputies and the general public.
Effective immediately, we are going to begin handling some calls via telephone. When dispatch receives a call, they will continue to deal with the call following their normal protocols. They will CAD (notate) and dispatch the call to the appropriate unit as usual. It will be the responsibility of the deputy and the on-duty supervisor to evaluate which calls can be handled via telephone. Once a determination is made that it is a “telephone” response, the deputy will make contact with the complainant via phone and provide the appropriate information and complete the proper paperwork.
As a reminder, this is a fluid situation that will be changing daily. We will continue to re-evaluate the situation and make adjustments as needed.
The Montgomery County Emergency Communications Center (MCECC) is a state-of-the-art facility that utilizes the most advanced technology to ensure public safety in Montgomery County. The MCECC is a Smart 911 and Text to 911 equipped facility. The Center is responsible for receiving all emergency and non-emergency calls from citizens, residences, and businesses outside of the city limits of Montgomery. The center is operated by a Deputy Sheriff Lieutenant, 11 full time dispatchers, and four part-time dispatchers. Their duties include dispatching law enforcement, fire, and medical personnel to calls for service.